Returns & Exchanges: Our 30-Day Policy

Introduction

At Ace of Hearts, we want you to love your jewelry. If you're not completely satisfied, we offer hassle-free returns and exchanges within 30 days of purchase.

Return & Exchange Eligibility

• Items must be unworn, undamaged, and in original packaging.
• All tags and certificates (if applicable) must be included.
• Custom or engraved items are final sale and cannot be returned or exchanged.
• Items purchased on sale or clearance are non-refundable.

How to Start a Return or Exchange

1. Request a Return Label

• Email [e-mail] with your order number.
• We will send you a prepaid return shipping label (for U.S. orders).

1. Pack Your Jewelry Securely

• Use the original packaging or a secure padded envelope.
• Include your order confirmation slip inside the package.

1. Ship Your Item

• Drop off at your nearest shipping carrier location (details will be provided).

1. Receive Your Refund or Exchange

• Refunds process within 5-7 business days after receiving the item.
• Exchanges are shipped out within 3-5 business days after processing.

Refund & Exchange Processing Times

• Original Payment Method Refund: 5-7 business days
• Store Credit Option: Instantly available once the return is approved
• Exchanges: New items shipped within 3-5 business days

Need Help?

• For assistance, contact us at [e-mail] or visit an Ace of Hearts boutique near you.