Warranty & Repair Services

Our Warranty Policy

All Ace of Hearts jewelry is covered by a one-year warranty against manufacturing defects.

What Our Warranty Covers:

✔ Defects in material or craftsmanship

✔ Loose gemstones (within the first year)

✔ Broken clasps, chains, or settings (due to craftsmanship issues)

What’s Not Covered:

✖ Normal wear and tear, scratches, or dents

✖ Damage caused by accidents or improper care

✖ Lost or stolen jewelry

✖ Resizing beyond the initial complimentary adjustment

How to Request a Repair

1. Contact Us

• Email [e-mail] with your order number and a description of the issue.
• Attach clear photos of the damage for evaluation.

1. Ship Your Jewelry for Repair

• We will send a prepaid shipping label for U.S. customers.
• International customers must cover return shipping costs.

1. Repair Processing & Turnaround Time

• Repairs typically take 2-4 weeks, depending on the complexity.
• We will notify you when your jewelry is ready to be shipped back.

Out-of-Warranty Repairs & Resizing

• If your jewelry is past the one-year warranty, we offer paid repair services.
• Ring resizing is free within the first 30 days, but a fee applies afterward.
• For pricing and availability, contact [e-mail].